Mystery Shopping is one of the most flexible and beneficial tools for data collection to evaluate a business and its customer service employees. The information collected is specific to each industry and then further tailored to each client's individual needs.

Data compiled and analyzed from these reports allow organizations to identify their strengths and weaknesses in their service areas. Then, as necessary, clients could target training to specific areas, set up reward or incentive programmes for employees, check employee integrity and compliance, maintain an ongoing and objective view of their business and performance therefore improving the operation and profitability of the business.

 

Our consultants have led many mystery shoppers surveys throughout Hong Kong and the southern part of Mainland China in sectors as diverse as banking, jewelry, fashion, cosmetics, watches, food & beverage, tele-communication and department stores, etc.